FAQs

General Questions

Q: What services do you offer?
A: We specialize in the installation, repair, and maintenance of a wide range of windows, doors and aluminium installations which include Aneeta Sashless Windows, sliding windows, casement windows, and more. We also provide custom window solutions to meet your specific needs.

Q: What areas do you serve?
A: We serve all regions of Singapore, offering both residential and commercial window services.

Q: How can I request a quote?
A: You can request a quote by filling out the form on our Contact Us page or by calling us directly at 6382 2081. Our quotations are based on actual dimensions rather than the type of houses, ensuring homeowners are charged only for what they receive without any additional charges. You can provide your estimated dimensions for the quotation, or alternatively, arrange for a site visit by our team to measure and discuss various options.

Installation and Products

Q: What types of windows do you install?
A: We install a variety of windows including Aneeta Sashless Windows, sliding windows, casement windows, awning windows, and more. We also offer custom window solutions to fit your unique requirements.

Q: How long does the installation process take?
A: The installation time depends on the type and number of windows. Typically, a single window installation can take a few hours, while a whole-house installation can take 1-2 days.

Q: What materials are your windows made of?
A: Our windows are made from high-quality materials such as aluminum and glass, ensuring durability, energy efficiency, and aesthetic appeal.

Maintenance and Repairs

Q: Do you offer window repair services?
A: Yes, we provide comprehensive window repair services for all types of windows. Whether it’s a broken pane, faulty seal, or damaged frame, our technicians will assess and advise on the repair work.

Q: How often should I maintain my windows?
A: According to the Building and Construction Authority (BCA) of Singapore, it is recommended to check your windows at least twice a year to ensure they remain in optimal condition. Regular maintenance is key to prolonging the life of your windows. For a detailed guide on window maintenance, you can watch BCA’s featured video showcasing tips and advice from our founder.

Warranty and Guarantees

Q: Do your windows come with a warranty?
A: Yes, all our windows come with a manufacturer’s warranty of 1 year.

Q: What does the warranty cover?
A: The warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by accidents, misuse, or unauthorized modifications.

Environmental and Safety Standards

Q: Are your windows energy efficient?
A: Yes, our windows are designed to be energy efficient, helping to reduce your energy bills and improve indoor comfort. We use materials and technologies that provide excellent thermal insulation and noise reduction.

Q: Do your windows meet safety standards?
A: Absolutely. Our windows comply with all relevant safety standards and regulations in Singapore. We prioritize the safety and security of our clients in every installation.

Customization and Consultation

Q: Can you help me choose the right windows for my property?
A: Yes, we offer free consultation services to help you choose the best windows for your property. Our experts will assess your needs and recommend the most suitable options.

Q: Do you provide custom window designs?
A: Yes, we specialize in custom window designs. Whether you need a specific style, size, or feature, we can create windows that perfectly match your vision and requirements.

Contact Information

Q: How can I contact you?
A: You can reach us via phone at 6382 2081, email at aluminium@hanfong.com.sg, or through our Contact Us page on the website. We look forward to assisting you with all your window needs.